Freelance or permanent - Senior Salesforce Technical Consultant - FSL Design & Integration (Design, Development & Integration)

📋 Tasks and responsibilities

This role supports the business processes and applications used to develop and maintain gas, electricity and public lighting networks across Grid Operations and Asset Management. Within a workforce management and field digitalisation programme, the Salesforce Technical Consultant maintains existing applications, handles incidents and problems, delivers corrective and evolutive maintenance, and contributes to ongoing and upcoming rollouts.

Solution landscape

The broader solution landscape includes:

• Salesforce Field Service (FSL) and Service Cloud
• Workforce management, planning and scheduling, field execution and reporting
• SAP PM for work management, logistics and accounting
• Custom mobile applications, including a mobile application stack based on Couchbase and Xamarin
• SharePoint Online, Office 365 and a GIS system
• A portal providing a 360° view of works and assets
• Document storage
• MuleSoft as the integration layer between the applications

Application support and rollout

• Provide corrective and evolutive maintenance for Salesforce FSL applications used by Electricity Operations, Cables, Garde, Public Lighting, and Gas Operations, including First Intervention and Posts & Cabins.
• Contribute to rollout projects using the same applications for Electricity Operations, Posts & Cabins, the Small Technicians Team, the Construction Team and similar operational areas.
• Work closely with project teams, maintenance teams and business stakeholders.
• Focus primarily on Salesforce FSL while interacting with mobile applications, SAP PM, SharePoint Online, GIS and Office 365.
• Manage users and access, including users, profiles, permission sets, queues and groups.
• Maintain master data and perform mass updates for items such as the Service Catalog, Timesheets and Service Appointments.
• Investigate and resolve incidents and problems in deployed environments.

The role combines on-site work and homeworking, with up to two remote days per week outside COVID periods.

Functional analysis and delivery

• Define use cases and user stories in direct collaboration with business stakeholders and business analysts.
• Analyse business needs and translate them into functional specifications and user stories.
• Configure the resulting user stories in Salesforce.
• Define and execute system tests and system integration tests.
• Support users during User Acceptance Testing (UAT).
• Perform sanity checks after production releases.
• Support change management by preparing user manuals and release notes.

Salesforce and FSL expertise

• Apply strong knowledge of Salesforce Lightning Experience and Salesforce Apex.
• Use Object Manager for custom fields, page layouts, Lightning pages and validation rules.
• Administer users, profiles, permission sets and queues.
• Manage data with tools such as Salesforce Inspector.
• Work with Salesforce Field Service core features, including Work Orders, Work Order Line Items, Service Appointments, work planning and scheduling, resource assignment, Work Steps, execution flows and mobile workforce usage.
• Handle field data capture, including timesheets, reports and completion data.
• Work with FSL objects such as Work Orders, Work Order Line Items, Service Appointments and Timesheets.
• Contribute to custom and technical Salesforce implementations.
• Analyse APIs and system interactions across Salesforce and connected applications.

Agile delivery

• Work in an Agile environment.
• Manage the backlog with an ITSM tool, preferably Jira.
• Define use cases and user stories as part of the functional analysis process.
• Define and execute test cases.
• Track incidents and bugs through to resolution.

Working approach

• Communicate clearly with audiences from different technical and business backgrounds.
• Identify practical workarounds and assess their wider impact.
• Maintain a service-oriented and business-oriented approach.
• Work autonomously, proactively and resourcefully.
• Remain available and reliable when supporting applications and delivery activities.
• Take the initiative to understand complex technology ecosystems.

📝 Your profile

• Salesforce Administrator certification.
• Salesforce Platform Developer I certification.
• Salesforce Certified Application Architect certification.
• Salesforce Certified Development Lifecycle and Deployment Architect certification.
• Demonstrated experience collaborating directly with business stakeholders.
• Expérience démontrable en analyse des besoins (requirement analysis).
• Expérience démontrable en tant qu’analyste fonctionnel.
• Experience delivering custom and technical Salesforce implementations.
• Hands-on experience with Salesforce Field Service (FSL).
• Experience working with the Agile Methodology.
• Experience in a hybrid functional and technical Salesforce role.
• Expérience démontrable avec un outil de modélisation.
• Experience in the energy sector.
• Experience with an ITSM tool, preferably Jira.
• Knowledge of API and system analysis.
• Fluent in English.
• Fluent in French or Dutch.

💼 Offer

You will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car.
(Freelance is also possible)