Life Insurance Operations Team Lead (Employed or freelance)

📋 Tasks and responsibilities

Team Lead Life Insurance Operations

In this role, you lead the Underwriting & Policy Servicing team within Life Operations. The department manages life insurance files for both individual and corporate customers in a continuously evolving environment.

You will oversee a team of 8 colleagues and help ensure smooth day-to-day operations, high service quality and strong collaboration across stakeholders.

🛠️ Your responsibilities

• Lead, support and coach the team in their daily activities, and provide training where needed.
• Coordinate the weekly workload and manage priorities across the team.
• Monitor operational performance and productivity, and translate departmental objectives into clear team goals and KPIs.
• Follow up on cases and ensure efficient case management within the team.
• Identify and implement process improvements and internal control measures to strengthen service quality and operational effectiveness.
• Analyse service performance across channels such as mail, telephone and complaints handling, and propose concrete improvements.
• Promote a strong customer-oriented approach by understanding the needs and expectations of clients and brokers and adjusting the service accordingly.
• Support employee growth through regular one-to-one meetings, coaching and performance follow-up, in coordination with the manager.
• Lead team, information and project meetings, and facilitate clear communication between stakeholders.
• Create a positive and motivating work environment in which team members can develop their skills and perform at their best.
• Work closely with the manager to help shape the team strategy and operational priorities.
• Manage the department’s allocated budget responsibly.
• Review customer complaints, assess root causes and recommend appropriate solutions.
• Communicate effectively with both internal and external stakeholders to ensure alignment and continuity.

📝 Your profile

• You hold at least a bachelor’s degree, preferably in insurance, economics or a related field.
• You have solid expertise in life insurance and a strong understanding of operational processes in this domain.
• You have at least 5 years of experience in the life insurance sector.
• You bring proven people-management skills and know how to build trust, encourage collaboration and drive results.
• You have strong experience in team coordination and leadership.
• You are comfortable managing multiple priorities, operational follow-up and case-related activities in a structured way.
• You combine a performance-driven mindset with attention to service quality, process improvement and internal controls.
• You communicate clearly and professionally, and you manage internal and external stakeholders with confidence.
• You have an excellent knowledge of Dutch or French, with a very good command of the other national language.
• You are proficient in Microsoft Office, especially Excel and PowerPoint.
• Knowledge of lean management is a plus.
• You are accurate, well organised and able to work within tight deadlines.
• You have a participative leadership style, learn quickly and adapt easily in a dynamic setting.
• You are positive, proactive and open to new ideas.

💼 Offer

You will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car.
(Freelance is also possible)