Freelance Team Lead Group Life Insurance

📋 Tasks and responsibilities

Team Lead Policy Servicing - Group Life Insurance

For this role, you will provide team leadership within group life policy servicing and underwriting activities, with a strong focus on operational continuity, quality control and process improvement.

📝 Mission Description & Consulting Profile

📝 Description of the Mission

• Mission title: Group Life - Team Lead Policy Servicing
• Mission objective: temporary backfill support within the team

📌 Expected Deliverables

At the start of the assignment, the main priorities include:

• Coordinating the policy servicing and underwriting team
• Establishing a monitoring structure for the TechCom-related scope
• Performing the internal controls that fall under the team lead's responsibility
• Defining and following up an action plan to reduce the “Not In Time” backlog and help stabilize the team workload
• Taking on additional objectives as progress is made

🛠️ Expected Role & Responsibilities During the Mission

• Lead and coordinate the team to deliver weekly activities in line with team targets, regulatory deadlines and service levels
• Organize weekly follow-up meetings and monitor operational KPIs
• Carry out internal controls and contribute to process reliability
• Ensure smooth day-to-day operational coordination to support key deliveries and workload management
• Work closely with commercial and technical stakeholders
• Drive continuous improvement of processes, team performance and service quality
• Manage multiple files and priorities while ensuring deadlines are respected
• Support clear stakeholder communication and structured case follow-up

📝 Description of the Expected Profile

📌 Knowledge

• Knowledge of coverage types such as life, death, disability and hospitalization
• Strong understanding of how a group insurance contract operates
• Knowledge of regulations linked to extralegal benefits and taxation
• Familiarity with Sigedis processes

✅ Competencies

• Clear communication: able to communicate effectively with stakeholders to ensure transparency, accuracy and mutual understanding
• Case management: capable of handling several files in parallel while respecting legal deadlines and setting the right priorities
• Operational and KPI management: able to monitor activities, structure follow-up and support performance management
• Internal controls and process improvement: experienced in applying controls and identifying opportunities to improve operational efficiency
• Team coordination and leadership: able to guide daily team activities, align priorities and support collaboration
• Use of internal tools: comfortable working with Excel, Word, Outlook and central systems or mainframe tools to manage and track files

📌 Mindset

• Service-oriented mindset with empathy
• Strong attention to detail and a rigorous approach
• Proactive and flexible attitude
• Collaborative team spirit
• Solution-oriented way of working

💼 Offer

You will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car.
(Freelance is also possible)