CMDB and ITIL Process Documentation Specialist (Freelance)
Omschrijving
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📋 Tasks and responsibilities
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We are seeking a highly skilled and detail-oriented CMDB and ITIL Process Documentation Specialist to join our IT Service Management team. This role is pivotal in maintaining and enhancing our Configuration Management Database (CMDB) and ensuring the accuracy and completeness of our ITIL (Information Technology Infrastructure Library) process documentation.
Key Responsibilities:
CMDB Management
Maintain and update the CMDB to ensure data accuracy and completeness.
Ensure all configuration items (CIs) are correctly logged, tracked, and managed.
Collaborate with other IT teams to ensure integration and synchronization of CMDB data.
Perform regular audits and reconciliation of CMDB data to identify discrepancies and take corrective actions.
ITIL Process Documentation
Develop, review, and maintain ITIL process documentation including Incident, Problem, Change, Release, and Configuration Management processes.
Ensure documentation aligns with ITIL best practices and standards.
Collaborate with process owners and stakeholders to capture requirements and document process workflows.
Create user guides, training materials, and standard operating procedures (SOPs) for ITIL processes.
Process Improvement
Identify opportunities for process improvement and provide recommendations.
Monitor and measure the performance of ITIL processes and report on key metrics.
Training and Support
Conduct training sessions for IT staff and stakeholders on CMDB and ITIL processes.
Provide ongoing support and guidance to ensure adherence to documented processes.
Serve as a subject matter expert for CMDB and ITIL process documentation.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT Service Management, with a focus on CMDB and ITIL process documentation.
ITIL Foundation certification is required; advanced ITIL certifications are a plus.
Strong understanding of ITIL best practices and principles.
Proficiency in using CMDB tools and IT Service Management software.
Excellent documentation and technical writing skills.
Strong analytical and problem-solving abilities.
Effective communication and collaboration skills.
Attention to detail and commitment to accuracy.
Additional Information:
The assignment may be extended for a maximum duration (including the initial period) of 880 working days.
📝Your profile
Experience as: Medior IT Process Analyst
Skills
Business Process Modelling Notation (BPMN)
Configuration Management Tools
Document Management System
ITIL
MS SQL Server
Omnitracker
Power BI
Sharepoint
Visio
Languages
Dutch
English
French